Your brand new kitchen is fitted and it’s looking beautiful. You’ve invited some guests round for a dinner party so you can show off your entertaining space in style. And suddenly the oven doesn’t seem to be behaving quite as it should. Nightmare!
So what do you do?
Well the good news is there are plenty of things you can try before you resort to calling someone out.
Whether you installed the appliances independently or you asked your kitchen fitter to do it as part of the job, it’s good practice to collect up the instruction manuals for all your appliances and put them together somewhere safe. That way, if something goes wrong it’ll be easy to lay your hands on them.
Most manuals have an FAQ or troubleshooting section near the back that explains exactly what to do for all the common faults that might appear on your appliance.
Whether it’s a series of flashing lights or a more obvious digital code, most modern appliances are clever enough to identify what’s wrong and try to let you know.
You might need to use the troubleshooting section in the manual to decipher the message and work out how to resolve the issue but you should be at least some of the way there.
If you can’t lay your hands on the instruction manual when you need it, don’t panic. Most good brands provide all their operating instructions online. We’ve listed below, the customer support sites for some of the brands we work with. Here, you should be able to input details about your specific appliance, such as the model number, and find or download the information you need:
Most appliances you buy will come with a year’s manufacturer’s warranty. If something goes wrong during this time they will be bound to repair or replace the item. It is possible to buy extended warranties to cover you for a longer period, but whether this is a good investment or not is the subject of much debate.
If you are covered, great, the manufacturer will be happy to arrange support either over the phone or in person, depending on the problem or whether they believe there is a part required.
If you’ve exhausted all the ideas above and determine that the only choice is to get someone in, you’ll be left with two options, go direct to the manufacturer for service or try to find a local repair person. Going direct to the manufacturer is likely to be more expensive but you can be confident that they will be fitting only genuine parts.
Ask around for recommendations from family and friends and make sure you tell any potential repairer what brand your appliance is, as this may make a difference to whether they are able to find parts or make the necessary repairs.
We are always happy to advise on choice of appliances as part of our kitchen design process. Find out more about the brands we recommend to our customers or contact us for a no obligation chat about our services.